Privacy policy

Last updated: November 27, 2025

FACTORY268 operates this online store and the website factory268.com, which offers digital products for professionals in the AEC sector (Architecture, Engineering, Construction), including downloadable blocks and add-on components for leading AEC software. FACTORY268 is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or conduct any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood how your information is collected, used, and disclosed.

Personal data we collect or process

When we use the term "personal data," we refer to information that identifies or is reasonably linked to you or another individual. Personal data does not include information collected in anonymous or anonymized form that cannot identify or be linked to you. Depending on your interaction with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact details including name, address, billing address, shipping address, phone number, and email address.
  • Financial data including credit card, debit card, and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment details.
  • Account data including username, password, security questions, preferences, and settings.
  • Transaction data including items you view, add to cart, add to a wishlist, purchase, return, exchange, or delete, and past transactions.
  • Communications with us including information you include in communications with us, such as if you submit a dispute to customer support.
  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on our behalf;
  • From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal data to provide you with the Services, as well as to enforce our agreement with you; process your payments; fulfill your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; provide access to purchased digital products and manage downloads; enable you to post reviews; and to create a personalized shopping experience, such as product recommendations based on your purchases. This may include using your personal data to personalize and improve the Services.
  • Free products and samples. When you download free products or samples from our store, we collect your personal data (name, email address) for the following purposes:
  • Digital product delivery: to send you the download link and instructions to access the free files (legal basis: performance of a contract);
  • Service communications: to send you download confirmations, technical support, and information related to downloaded products (legal basis: performance of a contract);
  • Marketing and promotions: with your explicit consent, to send you newsletters, new product updates, promotional offers, and discount codes (legal basis: consent).

You may withdraw your consent to marketing communications at any time by using the unsubscribe link in any email or by contacting us at info@factory268.com. Withdrawal of consent will not affect the lawfulness of processing based on consent prior to its withdrawal. We retain data collected through free downloads for as long as necessary to provide you with the Services and, if you have consented, to send you marketing communications until consent is withdrawn.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure checkout and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activities; and protect public safety and our services. By choosing to use the Services and register an account, you take responsibility for protecting your credentials. We recommend that you do not share your username, password, or other login details with anyone.
  • Communications with you. We use your personal data to provide customer support; provide you with responses; offer effective services; and maintain our business relationship with you.
  • Legal reasons. We use your personal data in compliance with applicable laws or in response to valid legal processes, including requests from authorities or government agencies; to investigate or participate in depositions, potential or ongoing litigation, or other legal proceedings; to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping).
  • With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to provide personalized advertisements with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to ask us not to share your data to show you personalized marketing and advertising based on your online activity across different merchants and websites. You may exercise your right to opt out of such uses here.
  • When you ask or authorize us to disclose certain information to third parties, such as to ship your products, or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce terms of service or policies; and to protect or defend the Services, our rights, and those of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, data you submit to the Services will be transmitted to and shared with Shopify and third parties that may reside in countries different from your own. Additionally, to help you protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and the rights you may have, you can review Shopify Consumer Privacy Notice. Depending on where you reside, you may exercise certain rights regarding your personal data here: Shopify Privacy PortalShopify Privacy Portal.

Third-party websites and links

The Services may feature links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may be subject to their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, nor for the accuracy, truthfulness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information shared on third-party social platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without restriction on their use by us or third parties. The inclusion of such links does not imply any endorsement by us of the content on those platforms or of their owners or operators, except as disclosed within the Services.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children below the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as those terms are defined under applicable laws) of personal data of individuals under the age of 16.

Data security and retention

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, data you send to us may not be secure during transmission. We recommend that you use only secure channels to communicate sensitive or confidential information to us.

The retention period for personal data depends on several factors, such as whether we need the data to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other agreements and policies.

Your rights and choices

Depending on where you reside, you may have one or more of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request to the extent permitted by law.

  • Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request the deletion of the personal data we hold about you.
  • Right to correction. You may have the right to request the correction of the personal data we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal data, or its processing for purposes that fall under "targeted advertising," as defined under applicable privacy laws. You may exercise your right to opt out of such uses here. Please note that if you visit our website and the Global Privacy Control opt-out preference is enabled, we will automatically treat it as an opt-out request for the device and browser you are using to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about the Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the restrictions and limitations imposed by local laws, you may exercise the following rights in addition to those mentioned above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or limit the processing of your personal data for certain purposes.
  • Withdrawal of consent: Where your consent is required to process your personal data, you have the right to withdraw it. Withdrawal of consent will not affect the lawfulness of processing based on your consent prior to its withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and your rights, including those related to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require them to provide proof that you have authorized them, and we may ask you to verify your identity directly. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities herehere.

International transfers

Please be aware that we may transfer, store, and process your personal data outside of the country in which you reside.

Where we transfer your personal data outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authorities of the United Kingdom, unless the data transfer is to a country that is considered to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, update the "Last updated" date, and provide notice as required by applicable law.

Contact us

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info@factory268.com or contact us at Corso Alcide de Gasperi 268, Bari, BA, 70125, IT. For the purposes of applicable data protection laws, we are the data controller of your personal data.